Returns & Refunds

Credit or refunds are provided with proof of purchase only. We’ll also provide free return shipping if your return is the result of our error (damaged, defective, or incorrect item, etc.). In other cases, a return postage fee or charge will apply.

If your return is not the result of our error, your ‘true postage fee’* will apply. Once your return has been received, a credit or refund will be issued within 10 business and an email confirmation will be sent.

With your return, please provide in written format, your Order or Invoice number and the reason you want to return each item.

Original Receipt

The original receipt or packing slip is required for all returns and exchanges.

Return & Exchange Period

Unopened products may be returned within 7 days of purchase with proof of purchase. Shipping fees are non-refundable (unless we make a mistake on your purchase).

Opened products may not be returned for any reason for health and safety reasons (unless the product is defective which guarantees you a cost-free reshipment of the product or an alternate product).

A 25% restocking fee is applicable to all returns. This amount will be deducted from the refund amount.

Live Herbally reserves the right to deny any return or exchange.

Risk of Loss

All items purchased from are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass directly to you upon our delivery to the carrier (U.S. Postal Service) and Live Herbally is not liable for the order nor has an obligation to refund the order should the order be lost or damaged while in the possession and care of the carrier.

Cooking Explorer may exercise discretion, as a one-time courtesy, to resend or refund (minus shipping fees) a lost or damaged order in the possession and care of the carrier and predicated upon the customer first filing a claim with the carrier and submitting proof of the filed claim to

Non-Returnable Items

Some items cannot be returned, including:

  • Educational Courses
  • Documents
  • E-Books
  • Consultations

Return by Mail

You can also return online purchases through the mail to the address where we receive mail. To return your online purchase by mail:

  • Pack your return in the original shipping package, if possible.
  • Include the packing slip and return label and indicate the reason for the return.
  • Include all original packing materials, manuals and accessories.

The original receipt or packing slip is required for all returns and exchanges.

Unless is responsible for a mistake with your order, all shipping fees associated with a return is the liability of the sender.

NOTE: To facilitate refunds, it is best that you call us before sending in item(s) for refund.

Return Method

Refunds will be credited to the original credit card or PayPal account.

If is experiencing technical difficulty or issues with its merchant account provider, reserves the right to issue refunds via company check or money order.

Refunds can only be given to the buyer who made the original purchase. No exceptions!

Contact Customer Service

(716) 939-1612 Monday through Friday, 9AM to 5PM, Eastern Time